Refund Policy
Last updated: November 27, 2025
Overview
At StoreKy, we strive to ensure your satisfaction with every purchase. This Refund Policy outlines the circumstances under which refunds may be issued for orders placed through our platform. Please read this policy carefully before making a purchase.
Refund Eligibility
You may be eligible for a refund in the following situations:
Order Not Delivered
If your order was not delivered within the estimated delivery time and the merchant confirms non-delivery, you are eligible for a full refund.
Wrong Items Delivered
If you received items that are significantly different from what you ordered, you may request a refund or replacement.
Damaged or Defective Items
If items arrive damaged, spoiled, or defective, you can request a refund within 24 hours of delivery. Photo evidence may be required.
Order Cancellation by Merchant
If the merchant cancels your order due to unavailability or other reasons, you will receive a full refund automatically.
Duplicate Payment
If you were charged multiple times for the same order due to a technical error, the duplicate charges will be refunded.
Non-Refundable Situations
Refunds will NOT be issued in the following cases:
Change of Mind: If you simply change your mind after placing an order, refunds are not available unless the merchant agrees.
Incorrect Address: If delivery fails due to an incorrect or incomplete address provided by you.
Unavailability to Receive: If you were not available to receive the delivery and did not respond to delivery attempts.
Perishable Items: Refunds for perishable food items are only available if they arrive spoiled or damaged.
Late Refund Requests: Refund requests made more than 48 hours after delivery may not be processed.
Refund Process and Timeline
How to Request a Refund
- Contact our customer support at support@storeky.com or call +91 9488858520
- Provide your order number and reason for the refund request
- Submit any required evidence (photos of damaged items, etc.)
- Our team will review your request within 24-48 hours
- Once approved, the refund will be processed
Refund Timeline
- Digital Wallets: 1-3 business days
- Credit/Debit Cards: 5-7 business days
- Net Banking: 3-5 business days
- UPI: 1-3 business days
Note: The actual time for the refund to reflect in your account may vary depending on your bank or payment provider.
Partial Refunds
In some cases, partial refunds may be issued:
- When only some items in your order are missing or damaged
- When a substitute item of lower value was provided without your consent
- When delivery fees need to be adjusted due to service issues
Store Credit
In certain situations, we may offer store credit instead of a monetary refund. Store credit can be used for future purchases on StoreKy and does not expire. You will be notified if store credit is being offered as an alternative to a refund.
Merchant-Specific Policies
Some merchants may have their own refund policies that differ from this general policy. In such cases, the merchant's policy will be clearly displayed on their store page. Please review merchant-specific policies before placing an order.
Contact Us
For any questions about refunds or to request a refund, please contact us at:
Pericore Technologies Private Limited
Email: support@storeky.com
Phone: +91 9488858520
Address: Chennai, India
Customer Support Hours: 9:00 AM - 9:00 PM (IST), 7 days a week